Computer Information Systems Assistant (, NET Training Team Leader)
Computer Information Systems Assistant (, NET Training Team Leader)

Job description

Organization:Other International Organizations
Category:Information Management & Technology
Deadline: 08 February 2017


Recruitment for this position is done on a local basis. Extension of the appointment is subject to Extension of the mandate and/or the availability of funds.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat.

If an external candidate is considered, the candidate will be subject to a passing grade on the relevant proctored entry-level examination at the duty station.

Having passed the Administrative Assessment Support Test (ASAT) in English at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, or ICTY may be recognized in place of the GGST, pending confirmation of validity.

Travel expenses incurred in order to take the examination, as well as recruitment travel is the responsibility of the candidate and will not be reimbursed by the Organization.

Org. Setting and Reporting
This position is located in the Technical Training (TT), Software Deployment and Technical Training Team (SDTT), Software Products for Member States Unit (SPMS), Enterprise Application Center – Vienna (EAC-VN), Information Technology Service (ITS) within the Division for Management (DM) of the United Nations Office on Drugs and Crime (UNODC), in Vienna. The incumbent will work under the direct supervision of the Chief, SPMS and overall guidance of the Chief, EAC-VN. The incumbent will take a leading role in the development and implementation of sustainable and affordable IT solutions for relevant Secretariat entities, and to be deployed in key government institutions of Member States including anti-corruption and law enforcement agencies.

Duties and Responsibilities

The Computer Information Systems Assistant will perform the following duties:

•Lead the Training Team, coordinate and conduct system and functional training activities to end users for Windows and Web based applications of the Software Products for Member States, including providing advanced technical training for applications utilizing Microsoft .Net (MVC, WPF, and Windows Forms), HTML, JavaScript, ORM, SQL, Angular JS and other frameworks, SQL, database systems including MS SQL, configuration, performance and security.

•Prepare training materials, design training courses, scenarios, data as may be needed, and conduct technical presentations.

•Provide advice and support for Application systems deployed in Member States.

•As may be needed, assist in the work performed by the developers; provide technical advices and ensure compliance with the established development procedures. Ensure compliance with requirements and UNODC standard policies, guidelines and procedures for software development.

•Guide and mentor junior staff in UNODC using standard development and programming techniques and the industry’s best practices.

•Prepare technical and user documentation for applications.

•Perform any other work related duties as required.


High School Diploma or equivalent with a certification in software development with emphasis on C#.Net or C++ being an asset. Must have passed a technical test at Headquarters or an equivalent locally-administered test at Offices Away from Headquarters. Must have passed the United Nations Administrative Support Assessment Test (ASAT) or the Global General Service Test (GGST) at Headquarters or an equivalent locally-administered test at Offices Away from Headquarters.

Work Experiance

A minimum of ten years relevant progressively responsible technical experience in training/developing/supporting systems using different technologies including Visual Studio.Net, .NET/C#, ASP.NET and/or ASP.NET MVC, coupled with JavaScript, HTML and jQuery is required. Experience with SQL, Microsoft SQL Server, and relational databases is required. Experience in Windows services is required. Experience in designing training courses of IT windows applications is required. Experience in training on and working with Windows forms development, Windows WPF is desirable. Experience in managing team(s) from different cultural backgrounds is highly desirable. Proven dynamic experience in developing IT projects in a wide variety of disciplines is highly desirable.


•Professionalism: Has knowledge of organizational information infrastructure, including hardware, software and application systems. Has knowledge of Microsoft .NET/C#, SQL, JavaScript. Has good technical skills, ability to participate in the development and maintenance of applications including as regards training activities and modules and provide user support. Has demonstrated knowledge of data analysis techniques and performance tuning methods. Is able to analyse and interpret programme and project performance data and draft reports and training materials. Is able to identify issues, analyze and participate in the resolution of issues/problems. Is able to manage and drive training activities related to a project/product from inception phase to deployment and maintenance in a timely and transparent manner. Is able to translate client needs and to design and deliver user friendly solutions and training materials that meet the requirements. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations.

•Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Builds consensus for task purpose and direction with team members. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

•Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors on-going developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps a client informed of progress or setbacks in projects. Meets timeline for delivery of product or services to client.


English and French are the working languages of the United Nations Secretariat. For the position advertised fluency in English is required. Knowledge of another United Nations official language is desirable.

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