National Operations Officer - Turkey
National Operations Officer - Turkey

Job description

Organization:WHO - World Health Organization
Category:Operation management
Grade: NO-B
Duration: Two years (* see under additional information)
Deadline: 29 January 2017


To support the WHO Country Office in planning, implementing and evaluating its work in the country in accordance with WHO rules and regulations and following local regulations, as required.

Duties and Responsibilities

- Plans, recommends and implements systems, norms and procedures, in compliance with existing policies, for the administration of human, financial and material resources, as well as for the monitoring, control and evaluation of such processes.

- Ensures the smooth running and day-to-day management of the administrative functions of the WHO CO TUR.

- Assists in the planning, organization, operation and evaluation of administrative services.

- Formulates general and specific budgetary estimates for the country office, work-plans and projects; plans, organizes and monitors the application, control and accounting of approved budgetary allocations by work-plans and programmes (and donor agreements according to needs).

- Provides managerial and administrative support in the implementation of all WHO collaborative programmes through initiation of relevant proposals for all planned activities as per plans of action and periodic monitoring of their implementation.

- Provides a range of human resources services, including future needs, coordinating/facilitating recruitment, training and staff orientation and implementation of performance management in close collaboration with the relevant HR Officer in the Regional Office in Copenhagen.

- Advises staff on relevant administrative and financial rules and procedures.

- Provides support on security matters (e.g. MOSS compliance, SMT meetings and similar) and coordinates under HWO guidance the administrative issues (including common premises and services as applicable) with the broader UN family organizations in the country as required.

- Is responsible for administrative supervision and verification of financial transactions related to the WHO CO TUR budget.

- Provides day-to-day guidance and advice, and supervision - when assigned, to other administrative staff in the WHO CO TUR.

- Performs other related functions as assigned.


Essential: University degree in public or business administration, or relevant social sciences.
For internal WHO candidates, equivalent work experience as per e-Manual III.4.1.220 may replace the educational qualifications.

Desirable: Training in WHO/UN managerial framework and procurement; post-graduate studies in management and administration.

Work Experiance

Essential: At least two years' experience in responsible roles in administration and management at an inter-governmental/international organization.

Desirable: Experience in responsible roles involving the application of administrative and management principles and practices within the United Nations system; previous experience in administrative or programme areas in WHO.


1. Ensuring the effective use of resources: Monitors costs and seeks to use the most cost-effective methods. Establishes measures to monitor resources and progress of activities as planned.

2. Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes; demonstrates a systematic and efficient approach to work. Excellent planning, organizational and managerial skills. Ability to multi-task and complete assignments with efficiency, adhering to deadlines and emergency/shifting priorities.Monitors own progress against objectives and takes any corrective actions as necessary. Acts without being prompted and makes things happen; handles problems effectively. Ability to work under pressure.Takes responsibility for own work. Sees tasks through to completion.

3. Fostering integration and teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. Supports and acts in accordance with team decisions. Encourages co-operation and builds rapport among fellow team members.

4. Communicating in a credible and effective way: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared. Strong communication and interpersonal skills to enable effective interaction with staff at all levels and with varying cultural backgrounds, as well as an ability to exercise tact and discretion at all times.

5. Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth. Ability to act independently and exercise mature judgment.Works productively in an environment where clear information or direction is not always available. Remains productive when under pressure. Stays positive in the face of challenges and recovers quickly from setbacks.


Essential: Excellent written and oral command of English; excellent written and oral command of Turkish.

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